At Webfrog IT Services, we value our clients and strive to deliver the best digital solutions. Our refund policy is designed to be fair to both our clients and our team, ensuring clarity and transparency in all transactions.
General Refund Terms
- Payments made to Webfrog IT Services are for the allocation of time, resources, and expertise required to initiate and execute your project.
- Refunds are not applicable once work has started, as our team dedicates valuable effort and resources from the very beginning.
- Refunds, if approved under special circumstances within 7 days of Payment, will be processed only after a detailed review by our management
Client Responsibility for Project Data
- Clients are required to provide all necessary content, data, images, and other materials within 10 days of making the payment.
- If the client fails to provide the required data within 10 days, the project will be considered on hold due to client-side delay, and no refund will be issued.
- The payment will remain valid as service credit, and the project can be resumed once the client provides the pending data.
Non-Refundable Services
- Domain name registration, hosting, SSL certificates, third-party tools, and similar services are strictly non-refundable.
- Website Designing and Development, SEO, digital marketing, and consultation services are non-refundable once the campaign or consultation has started.
Project Cancellation by Client
- If a client requests to cancel a project before work begins within 7 days, a partial refund may be considered after deducting administrative and setup costs.
- Once work has started, no refund is possible, regardless of project progress, unless otherwise agreed in writing.
Project Cancellation by Webfrog IT Services
- In rare cases where we are unable to fulfill our commitments due to internal reasons, a full or partial refund may be issued at our discretion.
Contact Us
For any queries related to our refund policy, please contact us at by email info@webfrog.in
